OVERVIEW
Customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Items may be returned or exchanged within 10 days of delivery if they meet the following conditions:
- Item must be unused, unwashed, and unworn
- Original tags and packaging must be attached
- Item must be in original condition
- Proof of purchase/order number is required
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted items
- Customized or altered products
- Used, washed, damaged, or stained items
- Items without original tags
In case of CHANGE OF MIND, Customer will pay his/her Shipping Cost.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please email:
- Your order number
- Clear photos of the item
- Description of the issue
Email: info@khasstores.us
Our team will review the request and provide a replacement, exchange, or refund where applicable.
Exchange Policy
Exchanges are allowed for:
- Size issues
- Damaged items
- Incorrect products received
Exchange requests are subject to stock availability.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- Original shipping charges are non-refundable.
We recommend using a trackable shipping service for all returns.
RECEIVING A REFUND
Refunds will be credited to the original purchaser's method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 15-20 working days. Working days is Monday to Friday excluding US public holidays
Please retain your Shipping Note until you have received your refund.
If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
Cancellation Policy
- Orders may only be canceled before shipment confirmation.
- Once an order has been shipped, cancellation requests cannot be accepted.
CUSTOMER SERVICE INFORMATION:
Email: info@khasstores.us
SHIPPING OPTIONS:
Order Dispatched within 7-10 days
SALES TAX POLICIES:
Tax is inclusive on mentioned prices of website